Terms And Conditions

These Terms of Use & Terms of Conditions constitute an agreement made by and between Carpet Removal Sydney and you (“you,” “your” or “user”). This agreement contains the terms and conditions that govern your use of this website and our services.

By accessing, visiting, browsing, using, or attempting to interact with any part of this website, or other Carpet Removal Sydney websites, or any of Carpet Removal Sydney’s licensee’s services or software, or hiring any of our employees, subcontractors, referral companies and any other business partners related to ‘Carpet Removal Sydney’ that completes or starts a job for you. Will fall under our terms and conditions (collectively “Services”), you agree that you have read, understand, and agree to be bound by this agreement. If you disagree to be bound by this agreement, please do not access or use any part of this website or hire any of our employees, subcontractors, referral companies, or any other business related to ‘Carpet Removal Sydney’ to commence work or to do any service for you or your business, property and/or home.

As soon as a quote is finalised and you have agreed to hire our team, employees, subcontractors, referral companies, and/or any other business-related partners to do a service for you, you agree that you have read, understand, and are automatically agreeing to be legally bound by this agreement.

Access to this website

– To access this website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this website that all the information you provide on this website will be correct, current, and complete. If Carpet Removal Sydney believes the information you provide is not correct, current, or complete, Carpet Removal Sydney has the right to refuse you access to this website or any of its resources and to terminate or suspend your access at any time.

Restriction on use

– You may use this website for purposes expressly permitted by this site. As a condition of your use of Carpet Removal Sydney’s website, you warrant to Carpet Removal Sydney that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. For example, you may not (and may not authorise any party to):
(a)   co-brand this website; or
(b)   frame this website; or
(c)   hyperlink to this website, without the express prior written permission of an authorised representative of Carpet Removal Sydney.

– For purposes of these Terms of Use, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this website or content accessible within this website.

– You agree to cooperate with Carpet Removal Sydney in causing any unauthorised co-branding, framing, or hyperlinking immediately to cease. In addition, you may not use this website in any manner that could disable, overburden, damage, or impair the website or interfere with any other party’s use and enjoyment of the website. You may not obtain or attempt to obtain any materials, content, or information through any means not intentionally made available or provided for through the website.

Trademarks and copyrights

– Trademarks, service marks, logos, and copyrighted works appearing on this website are the property of Carpet Removal Sydney or the party that provided the trademarks, service marks, logos, and copyrighted works to Carpet Removal Sydney. Carpet Removal Sydney and any party that provided trademarks, service marks, logos, and copyrighted works to Carpet Removal Sydney retain all rights with respect to any of their respective trademarks, service marks, logos, and copyrighted works appearing on this site.

Personal and non-commercial use limitations

– This website is for your personal and non-commercial use unless otherwise specified. You may not use this website for any other purpose, including any commercial purpose, without Carpet Removal Sydney’s express prior written consent. You may not modify, copy, distribute, display, send, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, software, products, or services obtained from or otherwise connected to this website.

DMCA Take Down Requests – Content Theft

– Failure to take down all copyrighted content that has been stolen from our website will result in a DMCA takedown request being sent to the hosting provider of your website, as well as submitting a DMCA takedown request to Google’s legal team. This will result in your website being taken down and switched offline by your hosting provider or Google until the content has been deleted.

– Legal action will be taken against you if you fail to take down all copyrighted content from your website that has been stolen from our website. This includes but is not limited to Google’s free legal team, as well as our solicitors taking action.

– We will give you 48 hours’ notice by email, text, or phone call before sending the DMCA take-down request to give you time to delete all copyrighted content.

Click Here To Learn More About Our DMCA Take Down Requests

Proprietary information and content theft

– The material and content accessible from this website, and any other website owned, operated, licensed, or otherwise controlled by Carpet Removal Sydney (the “Content”) is the proprietary information of Carpet Removal Sydney or the party that provided or licensed the Content to Carpet Removal Sydney, whereby such providing party retains all right, title, and interest in the Content.

All content, but not limited to:
– Pages on the website
– Terms and Conditions
– Images on the website
– All text on the website
– All content on the website

– Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of Carpet Removal Sydney, except that you may print out a copy of the Content solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content.

– Modification or use of the Content except as expressly provided in these Terms of Use violates Carpet Removal Sydney’s intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this site.

Hyperlinks

– This website may be hyperlinked to other sites that are not maintained by, or related to, Carpet Removal Sydney. Hyperlinks to such websites are provided as a service to users and are not sponsored by or affiliated with this website or Carpet Removal Sydney. Carpet Removal Sydney has not reviewed any or all of such websites and is not responsible for the content of those websites. Carpet Removal Sydney is not responsible for webcasting or any other form of transmission received from any hyperlinked site.

– Hyperlinks are to be accessed at the user’s own risk, and Carpet Removal Sydney makes no representations or warranties about the content, completeness, or accuracy of these hyperlinks or the websites hyperlinked to this website. Carpet Removal Sydney provides hyperlinks as a convenience, and the inclusion of any hyperlink to a third-party website does not necessarily imply endorsement by Carpet Removal Sydney of that website or any association with its operators.

Use of communication services

– Carpet Removal Sydney’s websites may contain forums, bulletin board services, chat areas, message boards, newsgroups, communities, personal web pages, calendars, and/or other message or communication facilities designed to allow you to communicate with the Internet community or with a group (collectively, “Communications Services”). You agree to use the Communication Services only to post, send, and receive messages and content that are proper and related to the particular Communication Service.

– Among other actions, when using a Communication Service, you agree that you will not post, send, submit, publish, or transmit in connection with this website any material that:

– You do not have the right to post, including proprietary material of any third party, such as files containing software or other material protected by intellectual property laws (or by rights of privacy or publicity);

– Advocates illegal activity or discusses an intent to commit an illegal act;

– Is vulgar, obscene, pornographic, or indecent;

– Does not pertain directly to this website;

– Threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening, or offensive;

– Seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise.

– Harvests or otherwise collects information about others, including email addresses, without their consent;

– Violates any law or may be considered to violate any law;

– Impersonates or misrepresents your connection to any other entity or person, or otherwise manipulates headers or identifiers to disguise the origin of the content;

– Falsifies or deletes any author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded;

– Advertises any commercial endeavour (eg offering for sale products or services) or otherwise engages in any commercial activity (eg conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorised on this website;

– Solicits funds, advertisers, or sponsors;

– Includes programs that contain viruses, worms, and/or Trojan or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications;

– Disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise acts in a way that affects the ability of other people to engage in real-time activities via this website;

– Includes MP3 format files;

– Amounts to a “pyramid” or other like scheme, including contests, chain letters, and surveys;

– Disobeys any policy or regulations, including any code of conduct or other guidelines, established from time to time regarding the use of this website or any networks connected to this website; or

– Contains hyperlinks to other websites that contain content that falls within the descriptions outlined above.

– Carpet Removal Sydney reserves the right to monitor the use of this website to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason. Carpet Removal Sydney reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Carpet Removal Sydney also reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in its sole discretion. Materials uploaded to a Communication Service may be subject to posted limits on use, reproduction, and/or dissemination, and you are responsible for abiding by such limitations with respect to your submissions, including any downloaded materials.

– Notwithstanding these rights, you remain solely responsible for the content of your submissions. You acknowledge and agree that neither Carpet Removal Sydney nor any third party that provides Content to Carpet Removal Sydney will assume or have any liability for any action or inaction by Carpet Removal Sydney or such third party with respect to any submission.

– Carpet Removal Sydney cautions you against giving out any personally identifying information about yourself or your children in any Communication Service. Carpet Removal Sydney does not control or endorse the content, messages, or information found in any Communication Service, and, consequently, Carpet Removal Sydney specifically disclaims any liability with respect to the Communication Services and any actions resulting from your participation in any Communication Service. Commentators and hosts are not authorised Carpet Removal Sydney spokespersons, and their views do not necessarily reflect those of Carpet Removal Sydney.

Submissions

– You hereby grant to Carpet Removal Sydney the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to Carpet Removal Sydney through this website (together, the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Carpet Removal Sydney will not be required to treat any Submission as confidential and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Carpet Removal Sydney operations.

– Carpet Removal Sydney will treat any personal information that you submit through this website in accordance with its Privacy Policy. Carpet Removal Sydney encourages you to review its Privacy Policy, which can be accessed at the bottom of each page on this site.

Disclaimer

– You understand that Carpet Removal Sydney cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, trojans, or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for any reconstruction of any lost data. Carpet Removal Sydney does not assume any responsibility or risk for your use of the Internet.

– The Content is not necessarily complete and up-to-date and should not be used to replace any reports, statements, or notices provided by Carpet Removal Sydney relevant to such Content.

– Your use of this website is at your own risk. The content is provided “as is” and without warranties of any kind, either expressed or implied. Carpet Removal Sydney disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Carpet Removal Sydney does not warrant that the functions or content contained in this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available is free of viruses or other harmful components. Carpet Removal Sydney does not warrant or make any representation regarding the use, or the result of use, of the content in terms of accuracy, reliability, or otherwise. The content may include technical inaccuracies or typographical errors, and Carpet Removal Sydney may make changes or improvements at any time. You, and not Carpet Removal Sydney, assume the entire cost of all necessary servicing, repair, or correction in the event of any loss or damage arising from the use of this website or its content. Carpet Removal Sydney makes no warranties that your use of the content will not infringe the rights of others and assumes no liability or responsibility for errors or omissions in such content.

– All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this website, and Carpet Removal Sydney does not undertake any obligation to update such information after it is posted or to remove such information from this website if it is not, or is no longer accurate or complete.

Limitation on liability

– Carpet Removal Sydney, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain, and suffering, emotional distress, or similar damages, even if Carpet Removal Sydney has been advised of the possibility of such damages. In no event will the collective liability of Carpet Removal Sydney and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the amount you have paid directly to Carpet Removal Sydney for the applicable content or service out of which liability arose.

– While every effort has been made to ensure the accuracy and appropriateness of the information on this website, neither Carpet Removal Sydney nor any of its officers, employees, or agents accepts any responsibility or liability for any loss occasioned by a person relying on the information or statements contained on it.

Termination or restriction of access

– Carpet Removal Sydney reserves the right, in its sole discretion, to terminate your access to any or all of Carpet Removal Sydney’s websites and the related services or any portion thereof at any time, without notice.

Compliance In Australia Regarding Call Recording

– A business or organisation using call recording technology in Australia must tell you at the beginning of the conversation that the conversation will be recorded, so the person has the choice to either:

End the call, or

Ask the other party engaged in call recording to stop the call recording or to be transferred to another line where monitoring or recording does not take place (if this is available). At Carpet Removal Sydney, you will not be sent to “another line”; the call will simply be ended

Indemnity

– You will indemnify and hold Carpet Removal Sydney, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorised in these Terms of Use.

– You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this website.

Security

– Any passwords used for this website are for individual use only. You will be responsible for the security of your password (if any). Carpet Removal Sydney will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Carpet Removal Sydney considers insecure, Carpet Removal Sydney will be entitled to require the password to be changed.

– You are prohibited from using any services or facilities provided in connection with this website to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (eg password guessing programs, cracking tools, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Carpet Removal Sydney reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Carpet Removal Sydney reserves the right to investigate suspected violations of these Terms of Use.

– Carpet Removal Sydney reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Carpet Removal Sydney to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed by Carpet Removal Sydney in its sole discretion to violate these Terms of Use. By accepting this agreement, you waive and hold harmless Carpet Removal Sydney from any claims resulting from any action taken by Carpet Removal Sydney during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either Carpet Removal Sydney or law enforcement authorities.

Miscellaneous

– These Terms of Use will be governed and interpreted pursuant to the laws of New South Wales, Australia, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in New South Wales in connection with any dispute between you and Carpet Removal Sydney arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use will be in the state and federal courts in New South Wales. If any part of these Terms of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

– You agree that no joint venture, partnership, employment, or agency relationship exists between you and Carpet Removal Sydney as a result of this agreement or the use of Carpet Removal Sydney’s website.

– These Terms of Use, along with any additional terms and conditions included by Carpet Removal Sydney on this website together constitute the entire agreement among the parties relating to this subject matter, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Carpet Removal Sydney with respect to Carpet Removal Sydney’s websites.

– A printed version of such documents and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

– Notwithstanding the foregoing, any additional terms and conditions on this website will govern any additional items to which they pertain.

– Carpet Removal Sydney may revise these Terms of Use at any time by updating this posting without notice to you.

Terms Of Services

Access

– The client is responsible for access to the work site. It must be unobstructed. With wide enough access through doors and stairs for our equipment and employees. Everything on-site must be removed unless Furniture Removal/Moving has been quoted. (Any loss in time will be billed and shown on your invoice)

– The client is responsible for access to the work site. If access through doors or stairs is not possible. The client will be responsible for hiring and paying for the costs of equipment, such as cranes.

Job Notice

– In accordance with NSW strata requirements, the customer is responsible for informing their strata and obtaining any required approvals before Carpet Removal Sydney attends the property to perform flooring removal or concrete grinding services. Failure to do so may result in works being stopped, in which case a full call-out fee of $300, a full day’s labour fee of $450 per labourer on site, and any applicable equipment hire costs will be charged.

– Customers must notify their strata and neighbours of the scheduled works, providing at least seven (7) days’ notice after the job has been approved.

– Where applicable, customers should also place a notice on the building notice board to advise neighbours of the upcoming works.

Click Here To Learn More About STRATA Approval

Noise Complaints

– The customer is responsible for notifying all relevant parties that loud noise will occur during the works, including neighbours, strata, building managers, owners, and occupants. Carpet Removal Sydney is not responsible for noise complaints arising during the performance of the works.

– Where works are stopped due to noise complaints resulting from the customer’s failure to provide adequate notice, the customer will be charged a full day’s labour, along with any additional costs incurred, including travel time and equipment hire.

Power On-Site

– The customer must provide access to electricity and sufficient lighting to allow Carpet Removal Sydney to safely and efficiently complete the works. Where no power is available on site, the customer must supply suitable temporary lighting powered by a generator or batteries.

– Carpet Removal Sydney uses high-powered machinery for flooring removal, dust extraction, and concrete grinding. Some properties, particularly older homes or unit blocks, may have limited electrical capacity, wiring, or circuit availability, which may restrict the use of equipment or dust extraction systems.

– The customer must ensure sufficient power points on separate circuits are available to operate our equipment. Where existing electrical capacity is inadequate, additional circuits, power upgrades, or temporary site power (such as a generator) may be required at the customer’s expense. Customers concerned about site power availability must discuss this with Carpet Removal Sydney prior to the job.

– Insufficient power may delay work and inhibit the safe operation of machinery. Where works are delayed due to inadequate power supply, waiting charges may apply. All costs associated with supplying temporary power, including generator hire, transport, refuelling, and related fees, are the customer’s responsibility.

Site Inductions

– If your job requires a site induction, training, or any special licenses, you MUST let us know 7 days before the job starts so that we can ensure everything is ready.

PPE Requirements

– If your job requires our employees to wear special PPE (Personal Protective Equipment), you MUST let us know 7 days before the job starts so that we can ensure everything is ready.

Keeping Our Work Zone Clear

– During demolition and removal works, the work area must be kept clear of other tradespeople and activities. Carpet Removal Sydney will not commence or continue work while other trades are present in the work zone. Where works are delayed or stopped due to other trades being on site, stand-down time will be charged for all team members in accordance with the applicable stand-down rates.

– The customer is responsible for ensuring that all non-fixture obstacles, materials, and items are removed from the work area and surrounding surfaces prior to work commencing.

Furniture

– Carpet Removal Sydney will only move or reposition furniture specifically listed in the quotation as items the customer cannot move, such as large items, including bookshelves, couches, tables, and televisions. These items must be emptied of all contents to ensure safe handling.

– The customer must remove books from shelves, empty drawers and cabinets, remove fragile items such as glassware, and disconnect all electronic devices and cables prior to our team’s arrival. Carpet Removal Sydney is not responsible for disconnecting or reconnecting electrical appliances or equipment, including televisions, set-top boxes, or similar devices.

– Any rooms or items not adequately cleared, including extra-heavy items, may result in additional charges. Carpet Removal Sydney is not liable for damage to items that should have been removed by the customer. Small items such as lamps, toys, photo frames, glassware, and computer equipment must be cleared by the customer before works commence, as our team is only engaged to move large furniture items where specified in the quotation.

Click Here To Learn More About Our Furniture Moving Services

Marketing

– The client grants the contractor, and any persons authorised by our business, permission to film or photograph the building and the works inside/on-site without restraint and allow its use for any promotional purposes without any recall, whether legal or monetary.

Asbestos Warning

– Carpet Removal Sydney does not perform asbestos works. If the flooring system, ceiling, coating, adhesive, or glue has not been tested for asbestos, work cannot commence.

– Asbestos may be present in a range of materials, including but not limited to staple-gunned carpet underlays (such as hessian brown felt), vinyl and linoleum sheets or tiles, adhesives beneath vinyl or lino flooring, magnesite flooring, popcorn ceilings, old tiles installed with black mastic adhesives, commercial direct-stick carpet, old carpet tiles with bitumen or black mastic adhesives, bituminous waterproofing membranes, and glue residues beneath flooring systems installed prior to the 1990s.

– Even where asbestos-containing flooring has been removed by a licensed asbestos specialist, Carpet Removal Sydney will not remove glue residue unless the adhesive has been tested and confirmed to be asbestos-free.

– The customer must provide valid asbestos inspection and clearance certificates prior to works commencing, as required by law.

– Indicative costs for asbestos inspection and clearance may include sample analysis and consultant call-out fees. These costs are subject to change.

– Where asbestos testing or clearance certificates are not provided, Carpet Removal Sydney will not accept or proceed with the job. The customer must notify Carpet Removal Sydney of any suspected or possible asbestos on site.

– If unexpected asbestos is identified on site, work will be stopped immediately. A charge of $300 per labourer on site will apply while the job is placed on hold until the area is cleared or appropriate asbestos testing and clearance certificates are provided.

– The health and safety of employees and customers is the highest priority. Carpet Removal Sydney will not compromise on asbestos safety requirements. Customers must obtain asbestos testing when requesting quotations for services where asbestos may be present.

Click Here To Learn More About Asbestos

Unexpected Multi-Layer Flooring Systems

– The Customer acknowledges that Carpet Removal Sydney is unable to ascertain the quality or type of subfloor or base beneath existing flooring prior to commencement of works. If more than one layer of flooring is discovered, the original quotation will be subject to a variation, and the customer will be liable for the actual cost of removing all additional layers and associated waste. Carpet Removal Sydney will make all reasonable attempts to obtain the customer’s approval before proceeding once it is determined that the quoted price will be exceeded.

– For example, if the quotation is based on the removal of a single flooring layer and additional layers are discovered (such as multiple layers of vinyl, unexpected underlays including masonite or chipboard, asbestos glues, or parquet flooring with additional substrates), additional charges will apply. If the customer elects not to proceed, a call-out fee of $300 plus a full day’s labour and any machinery hire costs will apply.

Minimum Job Charge

– Flooring Removal and Concrete Grinding Jobs may face a “minimum job charge fee” of $1,100 – $2,600

Click Here To Learn More About Minimum Job Charges

Call Out Fee

– Site inspections or jobs over 30KM away from Carpet Removal Sydney MAY have to pay a $300 call-out fee.

Click Here To Learn More About Call Out Fee Charges

Cancellations

– Customers must provide at least seven (7) days’ notice to alter or cancel a scheduled job. Failure to do so will result in a cancellation fee of $250.

– Where less than forty-eight (48) hours’ notice is provided, a cancellation fee of $450 per employee will apply.

– If Carpet Removal Sydney arrives on site and the job is cancelled due to unforeseen circumstances, the customer will be charged $450 per labourer who was travelling to, or present on, the site.

Stand Down Time

– Where works are temporarily stopped due to on-site issues or at the customer’s request, stand-down time will be charged at $45 per hour per labourer on site.

– If the customer requests that work cease earlier than the agreed working hours, or requires our team to leave the site and return on another day (including due to emergencies, noise complaints, or similar reasons), additional charges will apply. These may include stand-down time, a second day’s labour charges, and the cost of re-hiring equipment such as jackhammers, concrete grinders, trucks, or other machinery.

– If labourers are required to stop work during approved working hours for any reason requested by the customer, resulting delays and additional costs (including labour and equipment hire) will be added to the invoice.

– Where works are stopped during approved working hours due to noise complaints, weather conditions, or similar interruptions, stand-down time will be charged at $45 per hour per labourer on site.

Disposal of Waste

– You must tell us if the Flooring System we are removing is wet. If your rubbish/disposal material is wet, this will massively increase the cost of disposing of the waste. If we quote a disposal of waste charge and arrive at the job site, and the rubbish/disposal waste is wet, we will have to charge additional fees to cover the costs.

Cleaning

– Flooring removal and preparation works generate dust. Carpet Removal Sydney uses dust extraction equipment wherever reasonably possible and will sweep and vacuum the immediate work area upon completion. However, dust cannot be completely eliminated, and the customer is responsible for protecting and cleaning surrounding areas as required.

– For high-dust works, including concrete grinding, magnesite removal, and tile removal, our team will clean the areas where work was carried out, including floors worked on and relevant common areas.

– Cleaning of areas outside the work zone, including bathrooms, ceilings, lights, windows, walls, furniture, mirrors, and other surfaces, is the customer’s responsibility. Carpet Removal Sydney is a removal service, not a professional cleaning service, and customers are strongly encouraged to isolate areas not being worked on.

– Waste will be removed and disposed of unless a skip bin is required. Post-work cleaning is limited to basic sweeping and vacuuming of the worked areas only.

– Any additional or specialised cleaning required is the responsibility of the customer. It is recommended that a professional cleaner be engaged following major renovation or demolition works, at the owner’s expense.

Click Here To Learn More About Our Cleaning Services

Price Variations

– Prices displayed on the website are indicative only and are provided as a general guide. Actual pricing may vary depending on job size, scope, site conditions, minimum charges, and other project-specific factors.

– Carpet Removal Sydney reserves the right to vary the quoted price where there is any change to the scope, specifications, scheduled services, or where costs increase, including but not limited to materials and labour. Any approved variations will be itemised on the invoice and are payable in full upon completion of the job.

Deposit

– At Carpet Removal Sydney’s discretion, a non-refundable deposit of up to 10% of the total invoice may be required prior to works commencing. Where a deposit is requested, work will not commence until the deposit has been received. Deposits are generally only requested for larger jobs and commercial projects, typically where the total invoice exceeds $5,000.

Progress Payments

– Progress payments may be required for large commercial jobs. Each progress payment must be paid upon completion of the relevant stage of work, as outlined in the quotation, before the next stage commences.

– If a progress payment is not received within seven (7) days, Carpet Removal Sydney reserves the right to suspend further works, apply late payment fees, and, where payment remains outstanding for four (4) weeks, refer the outstanding balance to a debt collection agency and close the project.

Payment Terms

– Failure to respond to payment requests or failure to pay outstanding amounts may result in the account being escalated directly to debt collection and/or legal recovery. For jobs with a total value exceeding $10,000, or where payment is required on completion and the customer fails to pay or respond, Carpet Removal Sydney reserves the right to bypass any late payment fee process and refer the invoice straight to a debt collection agency.

If your Company, Business, Strata, or any other arrangement involves specific payment dates or delayed payment terms, you must notify Carpet Removal Sydney before work commences. Failure to disclose this information may result in late payment fees, debt collection action, suspension of works, and termination of the working relationship.

– The Customer shall not be entitled to set off against, or deduct from the price, any sums owed or claimed to be owed to the Customer by Carpet Removal Sydney, nor to withhold payment of any invoice because part of that invoice is in dispute.

– Unless otherwise stated on the quotation, payment in full is required on completion of the job. Where a 30-day account has been approved in writing, payment must be made within 30 days of the invoice date.

– Late payment fees may apply from the first missed payment date and may continue to accrue every seven (7) days. If payment remains outstanding for four (4) weeks, or where the customer fails to respond, Carpet Removal Sydney reserves the right to refer the invoice directly to a debt collection agency.

– If any payment is not made when due, the client shall pay all costs incurred by the contractor to collect or attempt to collect the debt arising from a breach of this agreement. The term “all costs” includes but is not limited to all debt collectors, fees, legal fees on a solicitor, court filing charges, and any and all other expenses of whatever nature incurred by the contractor in collecting or attempting to receive all or part of the debt.

– The client agrees to grant access to the contractor, its employees, and subcontractors an irrevocable license to enter the property and remove all works completed following ‘Clause 12’ below.

– 12. Retention Of Title
– 12A. Property in the works does not pass onto the client until full payment has cleared per this payment agreement
– 12B. Services provided, construction materials, and products produced by the contractor, its employees, and subcontractors will remain the contractor’s, employees and subcontractors’ property until full payment has been received. If the full payment is not received by the due date. The contractor, employees, and subcontractors will have the right to enter the worksite/property and reclaim any materials used for, used during, or as a result of construction by the contractor to recover the cost of construction to the value of the amount owing to the contractor, its employees, and subcontractors.
– 12C. If the full payment is not received by the due date, or at all. The contractor, employees, and subcontractors will have the right to enter the worksite/property and remove any and all work completed. Including, but not limited to, Removal of any work completed, Demolition of any work completed, and Concrete Grinding to remove any work completed.

– Extras, variations, or services not included in the original quotation will result in additional charges. This includes, but is not limited to, additional furniture, stairs, wardrobes, additional flooring systems, coatings, subfloor preparation or additional services requested or required on-site.

– If the client fails to provide agreed site requirements (including electricity, skip bins, generators, or equipment transport) and this causes delays, additional fees will apply.

– Once a quote is finalised and accepted, the price cannot be reduced. Incorrect measurements, partial removal by the client, or faster-than-expected completion do not entitle the client to a price reduction or discount.

Payment Plans

– Carpet Removal Sydney may offer payment plans in cases of unforeseen financial hardship, subject to approval. Where approved, payment plans generally consist of one (1) initial down payment followed by four (4) repayments over 28 days. Customers must contact Enquiries@CarpetRemovalSydney.com.au to request and execute a payment plan agreement outlining the agreed payment dates and amounts.

– Requests for a payment plan must be made before work commences, unless the customer can provide evidence of unexpected financial hardship arising after works have started.

– Payment plans are provided solely at the discretion of Carpet Removal Sydney and will incur a fee equal to ten percent (10%) of the total invoice amount, inclusive of GST.

– If payments are not made in accordance with the agreed payment plan, the outstanding balance may be referred directly to debt collection or legal recovery. In the event of a missed payment, late payment fees will be waived, and the account may be immediately escalated to a debt collection agency.

Click Here To Learn More And Apply For A Payment Plan

Referral Work

– The client agrees that all companies that have received a job referral from ‘Carpet Removal Sydney’ will fall under ‘Carpet Removal Sydney’s’ terms and conditions.

– The client agrees that debt collection will take place from a job referral if the client fails to pay the company to whom we have referred the job. ‘Carpet Removal Sydney’ will recover the funds by using our terms and conditions, debt collectors, solicitors, and any other means necessary.

– The client agrees that any job referred by ‘Carpet Removal Sydney’ to any other company will be able to enforce our terms and conditions on their clients.

Customer’s Instructions

– While any labourer remains an employee of Carpet Removal Sydney, services will be performed in accordance with the customer’s instructions. Carpet Removal Sydney will not be liable for any actions, outcomes, or consequences arising from a labourer following the customer’s instructions.

Minor & Accidental Damage

– The customer must ensure our team has clear and unrestricted access to the work area, with all furniture and breakable items removed from floors, walls, benchtops, cupboards, and surrounding areas prior to works commencing. While all reasonable care is taken, Carpet Removal Sydney is not liable for damage to any items left in or around the work area, including appliances, fixtures, or other trades’ tools.

– Where items cannot be removed, such as fitted kitchens, cabinets, shower screens, baths, toilets, or built-in wardrobes, Carpet Removal Sydney will take reasonable care; however, due to the size and power of the machinery used, we are not responsible for minor damage including scrapes, scuffs, cracks, or marks to these items.

– The customer is responsible for installing suitable protective barriers to any glass surfaces located near the work area, including doors, windows, sliding doors, picture frames, wall-mounted televisions, lights, or other glass fixtures. Suitable protection includes temporary sheeting such as chipboard, masonite, plywood, or corflute. Carpet Removal Sydney is not liable for damage to glass caused by the customer’s failure to provide adequate protection, and all associated repair costs will be the customer’s responsibility.

– All reasonable care is taken; however, Carpet Removal Sydney accepts no responsibility for minor damage to decorations, paintwork, furniture, tiles, or similar items. No responsibility is accepted for damage to telephone wiring, computer cabling, or stereo equipment relocation or reassembly.

– Flooring removal works may expose inadequacies in the base or subfloor, which may result in damage or require additional repairs. Carpet Removal Sydney may cease work until such issues are rectified and is not liable for the cost of repairs or damage arising from subfloor inadequacies.

– Minor damage to walls behind scotia or skirting boards may occur during removal due to installation methods, fixings, or wall construction. While reasonable care is taken, Carpet Removal Sydney is not liable for such damage.

– Where different flooring materials meet, vibrations from machinery may cause unavoidable damage to adjacent surfaces, even where care is taken. Carpet Removal Sydney is not responsible for damage arising from such conditions.

– In properties affected by magnesite flooring or concrete cancer, vibrations from removal works may result in unforeseen structural damage due to pre-existing deterioration of the concrete slab. Such damage is rare but unavoidable, and Carpet Removal Sydney is not liable for these outcomes.

– Any accidental damage must be reported to Carpet Removal Sydney within three (3) working days of occurrence by contacting 0424 408 330 or enquiries@carpetremovalsydney.com.au. Carpet Removal Sydney will assess the damage and determine whether minor repairs or an insurance claim for major repairs is required.

Condition of Concrete Subfloor

– The condition of the concrete slab after flooring removal will depend on the original condition of the slab prior to the flooring being installed, including the hardness or softness of the concrete. Where a slab has a lower strength, removal works may result in holes, grooves, or surface marks. Any repairs required to the subfloor are the responsibility of the client.

– Concrete strength is measured in MPa (megapascals). Every concrete slab has a different MPa strength depending on how it was poured and cured. Where a slab has a high MPa strength, it is less likely to dent during removal works; where a slab has a low MPa strength, dents or surface damage may occur when tools such as jackhammers are used.

– Carpet Removal Sydney is not liable for damage to concrete slabs caused by slab condition or strength, as this cannot be reasonably predicted or prevented prior to works commencing.

Click Here To Learn More About What MPA Means In Concrete

Condition of Timber Subfloor

– The condition of a timber subfloor after flooring removal will depend on the original condition of the timber, the installation method of the flooring system, and the type and quantity of fixings used, including nails, staples, and adhesives. Timber subfloors may sustain marks, scratches, holes, splintering, or board movement during the removal process, even where reasonable care is taken.

– Older, brittle, moisture-affected, or previously damaged timber subfloors are more susceptible to damage during removal works. In some cases, timber boards may loosen, lift, crack, or require replacement as a result of removing flooring systems fixed with strong adhesives or mechanical fixings.

– Any repairs, sanding, patching, or replacement required to a timber subfloor are the responsibility of the client. Carpet Removal Sydney is not liable for damage to timber subfloors arising from their condition, age, or the method in which the flooring system was originally installed, as these factors cannot be reasonably predicted or prevented prior to works commencing.

Pipe Work

– Pipes may be embedded in your concrete slab. However, the slab thickness must be increased by 25mm (This is the Australian standard) and the mesh increased to the next size up. (Reference: “Pipes Under Slabs“) If a pipe is NOT 25mm deep in your concrete slab, it is most likely “old pipework” from around the 1920s – 1980s, Carpet Removal Sydney will not be held liable for any old pipework that is accidentally “struck, hit, ground, broken, etc) by any of our tools, if it did not meet the Australian guidelines of being 25mm deep in your concrete slab. As this would have been impossible for us to predict or prevent. Therefore, Carpet Removal Sydney will not be liable for any accidental damage that may occur.

Click Here To Learn More About Accidental Damage – Pipes

Electrical Cables

– Electrical Cables may be embedded in your concrete slab. However, the slab thickness must be increased by 50mm (This is the Australian standard). If an electrical cable is NOT 50mm deep in your concrete slab, it is most likely an “old electrical cable” from around the 1920s – 1980s, Carpet Removal Sydney will not be held liable for any old electrical cable work that is accidentally “struck, hit, ground, broken, etc) by any of our tools, if it did not meet the Australian guidelines of being 50mm deep in your concrete slab. As this would have been impossible for us to predict or prevent. Therefore, Carpet Removal Sydney will not be liable for any accidental damage that may occur.

Click Here To Learn More About Accidental Damage – Electrical Cables

Detailed Work

– If you have things such as office furniture that is built over a flooring system, such as but not limited to carpet. This will affect our ability to remove the flooring system easily; we will have to spend almost 3-4x times longer on average to ensure that we can get as clean cuts as possible, to remove as much of the flooring system as physically possible. (Potential extra charges may apply)

Defects

– The customer must inspect the services upon completion and notify Carpet Removal Sydney in writing of any alleged defect, shortage, damage, or failure to comply with the quotation or description within two (2) days of completion. The customer must allow Carpet Removal Sydney a reasonable opportunity to inspect the services where a defect is alleged.

– Where Carpet Removal Sydney agrees in writing that the customer is entitled to rectification, liability is limited to rectifying the defective services. This does not exclude or limit any rights the customer may have under the Australian Consumer Law or applicable Fair Trading legislation, including the right, at the customer’s discretion, to a refund or rectification where the services were acquired as a consumer.

Fire Alarms

– The customer is responsible for ensuring that all fire alarms, including automatic and back-to-base smoke and fire alarm systems, are isolated prior to Carpet Removal Sydney commencing work and remain isolated for the duration of the works. Carpet Removal Sydney does not isolate fire alarms and may not have access to alarm control panels or high-level alarms.

– Flooring removal and concrete works generate dust that may activate fire alarms. Where alarms are triggered due to the customer’s failure to isolate them, the customer is responsible for any fines, call-out fees, or charges imposed by emergency responders. The customer is also responsible for ensuring that relevant occupants or residents within the building are informed that fire alarms have been isolated.

Not All Jobs Can Be Dust-Free

– Flooring removal and concrete grinding work generate dust. Carpet Removal Sydney uses high-powered commercial dust extraction equipment connected directly to grinders, jackhammers, and hand tools to significantly reduce dust; however, dust cannot be completely eliminated.

– Certain equipment, including concrete grinders, requires a small amount of dust to operate correctly. While approximately 90–99.99% of dust is captured by extraction systems, a small percentage may still escape as part of the normal and necessary operation of the equipment.

– Carpet Removal Sydney makes every reasonable effort to minimise dust through industry-standard methods and equipment. The customer is responsible for turning off air conditioning systems and isolating, switching off, and covering fire alarms prior to works commencing, as dust may activate these systems.

Job Completion

– Upon completion of the works, the customer (or a nominated representative) should be on site to participate in the Job Completion Walkthrough with our on-site supervisor to inspect the work before the team leaves for the day. This is particularly important for jobs requiring the hiring of commercial equipment. Any return visits requested after completion may incur additional charges, including equipment rehire and labour costs. If the customer is not present at completion, the works will be deemed completed to a satisfactory standard and approved for invoicing.

– The customer is responsible for covering, protecting, and isolating all areas, surfaces, and items that may be affected by dust or debris prior to our team’s arrival. Carpet Removal Sydney is not liable for cleaning costs or damage resulting from the customer’s failure to adequately protect these areas. Customers are encouraged to use protective measures such as plastic sheeting and tape to prevent dust or debris from affecting non-work areas.

Customer Complaints

– If the customer has any concerns or disputes regarding the services provided, they agree to first attempt to resolve the matter directly with Carpet Removal Sydney before pursuing any other avenue, including court proceedings or Fair Trading. Complaints should be raised as soon as they arise to allow prompt resolution.

– All customer complaints should be directed to:
Enquiries@CarpetRemovalSydney.com.au or by calling 0424 408 330.

– Complaints must be raised and addressed immediately, and preferably while the team is still on site. If the works have been completed and the customer is dissatisfied, the issue must be raised with the on-site supervisor or by contacting Carpet Removal Sydney immediately. Delays in raising complaints may result in additional charges where return visits or equipment rehire are required.

Floor Scraping

– Old underlay can sometimes be melted or extremely difficult to remove due to heat, age, and the type of underlay used. Rubber underlay may melt, while foam underlay may not. Where floor scraping, concrete grinding, or other subfloor preparation is required, all associated costs will be at the customer’s expense.

– Additional charges may apply for floor scraping at a rate of $150–$250 per hour, depending on factors such as the severity of the scraping required, the strength of adhesives, and the presence of staples, nails, or screws.

– While Carpet Removal Sydney will make reasonable efforts to remove as much underlay or flooring residue as possible, results cannot be guaranteed. Minor damage may occur during the scraping process (for example, scratch marks from staple removal), and in some cases, only partial removal may be achievable without causing significant damage. This may require the customer to engage a floor sander or other contractor to complete the remaining work.

Tile Removal

– Tile removal can be unpredictable, and surrounding tiles may break during the removal process despite reasonable care being taken. Carpet Removal Sydney is not liable for damage to surrounding tiles during tile removal works.

– Tiles installed over a timber subfloor may leave glue, screed, or cement residue after removal. Floor sanding may be required to remove this residue. Carpet Removal Sydney does not provide floor sanding services.

– Tile removal pricing is based on the installation method advised at the time of quotation. Where tiles are found to be installed using a different method, including screed, cement, sand and cement bedding, wire mesh, or thick bedding, additional charges will apply. Indicative rates include $30 per square metre for glued tiles and $48 per square metre for tiles installed with screed, cement, or sand and cement bedding. Additional charges apply for wire mesh underlays or bedding exceeding 100mm.

– Waterproofing membranes and underfloor heating systems located beneath tiles are not included in standard tile removal and will incur additional charges if removal is requested.

– If tile installation methods differ from those disclosed or reasonably visible at the quotation stage, Carpet Removal Sydney reserves the right to update the quoted price accordingly.

Click Here To Learn More About The Cost Of Removing Tiles

Carpet Removal

– Carpet removal pricing is based on the installation method advised at the time of quotation. Where additional subfloor scraping is required, additional charges may apply at a rate of $150–$250 per hour, depending on factors such as adhesive strength, installation method, and the presence of staples or fixings. This may include the removal of large quantities of staples from timber subfloors.

– Some older properties may have rubber underlay installed on timber floors. Where rubber underlay has melted or is strongly bonded to the subfloor due to age or improper installation, complete removal may not be possible without damaging the floor. In these circumstances, floor sanding may be required, which is not a service provided by Carpet Removal Sydney.

– If a carpet removal job is quoted as a smooth-edge installation and the carpet is found to be installed using a different method (including direct nailing, staple gunning, or commercial gluing), the original quotation will be void and revised pricing will apply in accordance with the actual installation method encountered on site.

Vinyl/Lino

– Vinyl and lino flooring systems are typically glued to the subfloor and may require the use of powered stripping equipment and hand tools for removal. As a result, minor damage or surface scratching to timber floorboards may occur. Any remedial sanding or polishing required following vinyl or lino removal is the responsibility of the customer and is not included in Carpet Removal Sydney’s services.

Stamped Concrete

– Sometimes (although rare), when stamped concrete coatings have been removed, there still may be lines from the old pattern deep within the concrete. It can be extremely hard to completely remove these lines as they can be several millimetres deep within the concrete slab. These lines may be impossible to remove without the use of more aggressive tools than a standard Concrete Grinder. A Concrete Scarifier or Shot Blaster would most likely have to be used in this situation. Extra charges may occur if a Concrete Scarifier or Shot Blaster is required.

Concrete Grinding

– Concrete grinding is limited by the capabilities of the equipment used. Our concrete grinders are designed to remove up to 3mm of concrete from the surface of a slab under standard conditions. In some cases, isolated high spots of up to 6mm may be removed; however, where high spots are widespread, concrete grinding may not be suitable and alternative machinery such as concrete scarifiers may be required.

– Our concrete grinding services are limited to the following maximum depths:
Concrete Grinding – Residential: up to 3mm
Concrete Grinding – Commercial: up to 6mm
Coating Removal: up to 6mm
Bump Removal: up to 8mm
Double-Layer Coating Removal: up to 12mm

– Where flooring systems such as vinyl, lino, tiles, or carpet have been glued to concrete, grinding may be required to remove adhesive residue. This process is undertaken to prepare the surface for the installation of new flooring or levelling compounds and does not constitute concrete levelling.

– Concrete grinders require a reasonably level surface to operate effectively. Where a slab is significantly uneven, warped, or out of level, this may limit the effectiveness of grinding or prevent the service from being carried out as intended.

Concrete Polishing

– Aggregate Exposure: The amount of aggregate exposed can significantly affect the appearance. Aggregate is not always symmetrical on the floor.

– Concrete Mix: The composition of the concrete mix can vary from one batch to another, leading to differences in colour and texture. Pouring a fresh concrete slab is sometimes the only way to bypass this issue.

– Different Aggregates: Different concrete slabs will alter the look of your polished concrete. It is important to understand what aggregate you have in your concrete before picking a colour, unless you are planning to pour a new slab and have discussed this already with your builder/concreter.

– Surface Imperfections: Polished concrete can be affected by any existing imperfections on the concrete. Cracks, blemishes, or irregularities in the concrete can also affect the final appearance.

– Polishing Process: The polishing process itself can be adjusted to achieve different levels of sheen and reflectivity. The choice of polishing pads, the number of polishing passes, and the use of chemical treatments can all influence the final appearance.

– Dye or Stain: Many polished concrete floors are enhanced with dyes or stains to achieve specific colours or patterns. The type and application of these colouring agents can lead to variations in the appearance.

– Environmental Factors: The environment in which the concrete is poured and cured can impact its final appearance. Temperature, humidity, rain, and other conditions can affect how the concrete sets and cures, which can result in variations in colour and texture.

– New Builds – It is always recommended that a polished concrete floor be installed AFTER external walls and BEFORE new kitchens, jip rock, skirting boards, tiles, and paint are installed or applied. If our recommendations are not followed, any damage will be at the client’s or builder’s cost.

– Results cannot be guaranteed on concrete polishing jobs; every concrete slab is laid differently with different aggregates.

– Skirting Boards must be removed before concrete polishing. By the customer or our team, at the customer’s expense.

– The client must remove or pull back any grassed edges, mulches, plants, or decorative rocks that may be overlapping the concrete before concrete polishing.

– Red Mud and Dirt WILL stain your concrete, even after it has been sealed.

– Also, it is important to make sure that any adhesives on the concrete, used for previous flooring, are removed completely before you begin polishing. This will ensure an even finish. If it hasn’t already been done for you, a concrete grinding team must be hired to do so.

– Working hours and/or days on your job may be rescheduled due to weather issues.

– Cracks in concrete that require repairs may incur additional charges at the client’s expense.

– Holes/Pits that need to be patched or repaired may incur additional charges at the client’s expense.

– The client agrees to be held financially accountable for any unforeseen financial changes to the quotation that may arise throughout the work, such as but not limited to variations/inconsistencies in concrete placement and finish, undulation, screed lines, boot prints, steel grids, and machine lines all of which play a massive part in your finished product’s desired exposure. Take extra care when hiring a concrete contractor to pour your concrete slab. To achieve your desired finish, choose a reputable concreter with experience in polished concrete.

– The contractor will not be held liable for any damage to its work caused by storms, floods, animals, other trades, misuse of chemicals, or simply not following the aftercare guide. This clearly states that you should ONLY use pH-neutral cleaning agents designed for polished concrete. If you can’t find the aftercare procedures, feel free to request the document directly from us.

– If your slab has not been poured to the national regulations, more products and hours of labour may be necessary to produce a product that you, the customer, are happy with, which may incur additional charges. The contractor will not be held financially accountable for slabs that do not meet these requirements.

– Removal of coatings such as epoxies, glue, paints, waterproofing membranes, stencil concrete, and so forth on top of a floor to become polished or honed concrete may change the desired stone exposure. All Variations will be conveyed before and during the processes.

– Due to concrete conditions after removing coatings such as spraycrete, wet stencil concrete, epoxies, paints, etc., the process may incur additional charges at the client’s expense.

– The finish is always dependent on the quality and condition of the concrete provided/poured. The contractor can not be held liable for any unforeseen discolouration in some honed/polished concrete jobs.

– Some variations in the finish, texture, shading, or scoring depth can occur and are part of the installation’s individuality. These variations do not alter the contractor’s or client’s obligations under this agreement.

– In instances where your concrete was not adequately vibrated to remove air voids and moisture pockets, in stairs, pool copings, ETC. We will have to patch-repair these areas, and to the best of our ability, match as similar in colour as possible; however, these areas will still be noticeable. These variations do not alter the client’s obligations under this agreement.

– It is strongly recommended that the client or builder use “Ram Board” or similar matching quality brand products to protect the concrete surface from other trades. Throughout the whole process, while the construction of the building continues to be constructed after the contractor has left.

– Some high-performance tyres and good-quality “All Season” tyres may leave black/brown marks on your concrete. As long as the tyres do not get too hot, they will not leave behind marks. (When a tyre heats up from driving, these plasticisers tend to relax and leach out of the tyre. This leaching effect is what leaves brown/black-looking tyre marks on your concrete.

– Concrete Crack Repair methods will reduce the appearance of the cracks in your concrete; however, they will not be completely eliminated and may still appear in the future due to the nature of the concrete and its ability to expand and retract due to movement or moisture.

– No warranty can be given if you fail to adhere to the manufacturer’s guidelines.

– A Honed Concrete Finish does not include any grouting; the finished product may have small holes and inconsistencies. This is the design of the finished product. A penetrative or topical sealer is not a waterproofing membrane and will not stop moisture absorption in or on your Honed Concrete.

– Repaired cracks reappearing can not be covered under any warranty, as the concrete slab’s movement or foundation is uncontrollable. The contractor shall have no liabilities.

– The client agrees to allow the contractor access to electricity and water as required to complete the necessary works.

– There is no guarantee that an exact match for a chosen colour will be the same as a printed or online colour card/guide/photo. Please use these as a guide only. The contractor cannot be held accountable for slight colour variations from the batch supplied by the manufacturer.

– There is no guarantee concerning the colour matching of previously installed works, whether such work was by the contractor or any other entity.

– If the client is removing tiles, have the concrete underneath polished. You will be asked to sign a waiver. agreeing that you have been made aware of the likelihood of ‘ghosting’ and that we will not be held financially accountable if you decide not to proceed. ‘Ghosting’ can be a grid-like pattern left behind in the concrete, caused by hydration differences & the concrete curing at different rates. Moisture exposure between the tile and the exposed grout line can, over time, also cause hydration effects. These differences can be enhanced over time due to dirty water being pushed down into the concrete from washing the floor/substances being spilled, or constant water exposure from an outside source.

– Carpet Removal Sydney has made no allowance or inclusions for slip testing unless requested by the client and directly written in the quotation.

– An extended warranty is available to the client if the surface is re-sealed. buffed and maintained by the contractor at the customer’s expense.

– No warranty can be given against marks or stains on your concrete surface, due to tyres, spills, ETC. No sealer manufacturer or supplier can give any warranty that this will not happen.

– The client shall be entitled to a 2-year warranty on all overlay products installed by the contractor for product failure or faulty quality. This covers excessive delamination, discolouration, flaking, or chipping; anything cumulatively more considerable than the size of an A4 piece of paper is considered excessive. Anything smaller would be at the discretion of the contractor. This is only in place for customers who adhere to the maintenance instructions. The contractor will not be held responsible for lack of care, mistreatment of new floor surfaces, or environmental factors.